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Welcome to the driver’s seat: Which automakers are doing the best job of welcoming female drivers in Saudi Arabia

It’s been a month since women have been legally allowed to drive in the Kingdom of Saudi Arabia and I wanted to get a sense for how this massive new audience of drivers was being welcomed by the world’s automakers.

I spent time visiting the Saudi Arabia websites of a number of automakers, all included in the 2018 Web Globalization Report Card.

And, so far, I’d say that most global automakers are treading slowly, too slowly, in welcoming their new customers.

There were two notable standouts, however, that I want to mention: Ford and Audio.

As a bit of background, more than half of the websites I benchmark for the annual Report Card now support Arabic. And most of the automakers studied support partially or largely localized websites for Saudi Arabia.

Now onto the two standout automakers…

Ford has the most striking home page, shown here:

In English, the headline reads: You Drive in Front. Welcome to the Driver’s Seat.

And when you click on the main link you’ll see this visual:

Audi also leads with a bold, welcoming message: Sometimes history is written. This time, it is driven.

Clicking on the main link takes you to a video that features a husband and wife leaving the house and getting into their Audi. But instead of the man getting into the driver’s seat, we see the woman taking the wheel. In most other regions of the world, this would not be an attention-grabbing video; but Saudi Arabia is not most other regions.

Audi also includes a link to a test drive request form, a very nice feature.

Beyond Ford and Audi, there are a handful of positive examples from other automakers responding to this doubling of potential drivers:

  • Volkswagen features a TV ad that focuses on female drivers, with one behind the driver’s seat.
  • Mercedes has a Mercedes She global promotional campaign that does a degree of localization for women in the Middle East, but not nearly enough in my opinion.
  • Subaru and Toyota have been active on social media in welcoming female drivers. Shown below are examples from Twitter and Instagram:

The automakers not mentioned here are not doing nearly enough to welcome their new customers (if anything at all) — and I suspect this is not going without notice. Web localization is about respect and respect is about languages, cultures, and people.

To learn more about website globalization best practices in the auto industry and beyond, check out the 2018 Web Globalization Report Card.

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Speaking in Tongues: Corporate America needs to get religious about languages

I was happy to have an essay published in the recent issue of Multilingual.

In the essay I write:

While Wikipedia, Google and Facebook are among the leaders in languages at 298, 172 and 107 respectively, they don’t come even close to the website of the Jehovah’s Witnesses.

That’s right. The world’s most linguistic website is managed by the Jehovah’s Witnesses and can be found at www.JW.org.

You can read the essay here.

 

 

 

 

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Think you can succeed in India supporting English only? Think again.

#serveinmylanguage

It’s more than a hashtag; it’s a social movement. And it’s growing.

A movement among Indian consumers to force the vendors who depend on their business to actually support their native languages.

As this Times of India article notes: From ATMs to deposit slips, withdrawal challans and call centres, most public and private banks feel that service in Hindi and English should suffice their customer base –– Indians who converse in 22 major languages and 720 dialects.

This article is specific to the banking industry, but it’s safe to say that this is the beginning of something much bigger. Linguistically, India has been poorly served by websites.

As I noted in the 2018 Web Globalization Report Card, only 7% of the global websites studied support Hindi, followed by Urdu and Tamil. According to research conducted by Nielsen in 2017, 68% of Indian internet users consider local-language content to be more reliable than English. Facebook certainly understands this; Facebook supports more than half of India’s official languages. And it’s no surprise that Facebook now has more users in India than in the US.

Fortunately, some Indian banks are now becoming more multilingual. The Times of India article notes:

Private banks such as ICICI Bank, Axis Bank and Kotak Mahindra Bank are trying to be more multi-lingual in their digital banking strategy. “For instance, the Kotak Bharat app is aimed at financial inclusion. Users can transfer money, recharge their mobile, buy insurance, etc in Hindi, English, Gujarati, Marathi, Tamil or Kannada. We plan to expand the app to handle other regional languages,” says Deepak Sharma, chief digital officer at Kotak Mahindra Bank.

And as you can see by this excerpt from my newly updated IDN poster, India represents a significant diversity of languages and scripts:

Languages are more than a means to an end; they are a sign of respect.

And companies that invest in languages are not only investing in their customers but investing in their own future.

Source

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Think Outside the Country (now available in Japanese)

I received my copies of the Japanese edition of Think Outside the Country and am very impressed.

The book, like the English edition, is in full color and uses high quality paper.

The book is published by Born Digital (in collaboration with Mitsue-Links)

You can order via Amazon Japan.