UPDATE: The 2017 Web Globalization Report Card is now available.
I’m pleased to announce the publication of the 2016 Web Globalization Report Card and, with it, the top 25 websites:
- American Express
- Cisco Systems
It’s hard to believe that this is the twelfth edition of the Report Card. Over the past decade I’ve seen the average number of languages supported by global brands increase from just 10 languages to 30 languages today.
And, of course, the top 25 websites go well beyond 30 language. Google supports 90 languages via Google Translate and 75 languages on YouTube. And Facebook stands at 88 languages.
But it’s not just languages that make a website succeed globally. Companies need to support fast-loading mobile websites, locally relevant content, and user-friendly navigation.
Notable highlights among the top 25:
- Wikipedia is far and away the language leader, with content in more than 270 languages. The company also now supports a mobile-friendly layout that is considerably lighter (in kilobytes) than most Fortune 100 mobile websites.
- NIVEA provides an excellent example of a company that localizes its models for local websites — one of the few companies to do so.
- Nike made this top 25 list for the first time, having added languages and improved global consistency and navigation.
- As a group, the top 25 websites support an average of 52 languages.
For 2016, we studied 150 websites across 15 industry categories — and more than 80% of the Interbrand Best Global Brands. Websites were graded according to languages supported, global navigation, global and mobile website architecture, and localization.
Congratulations to the top 25 websites!
Four years ago, for the Web Globalization Report Card, I began noting (and rewarding) those websites that supported mobile devices. Even then one could easily see the virtual grounds shifting in favor of mobile devices. But at the time, only about 20% of the websites studied supported mobile devices.
In this year’s Report Card, the majority of websites are now mobile friendly. Over the past two years, I’ve witnessed a flurry of newly responsive web designs from a diverse range of companies including Philips, Merck, VMware and Pepsi.
Even Apple now supports a responsive website. Shown below are before and after screen grabs:
If your company hasn’t yet made the leap to mobile, now is the time to accelerate your plans — unless you don’t care much for your search ranking.
Google has made it abundantly clear that websites that do not support mobile devices are going to suffer.
Beginning April 21st.
According to Google:
Starting April 21, we will be expanding our use of mobile-friendliness as a ranking signal. This change will affect mobile searches in all languages worldwide and will have a significant impact in our search results. Consequently, users will find it easier to get relevant, high quality search results that are optimized for their devices.
All languages. All regions. This makes great sense given that markets like China and Indonesia are overwhelmingly experiencing the Internet via mobile devices.
Google wants to remain relevant to mobile users which means your website needs to remain relevant to Google.
Which means, ultimately, remaining relevant to your web users. Particularly if you plan to succeed globally.
Who said the life of a map maker isn’t interesting?
Every other day it seems there is another disputed territory, which usually means another disputed name.
I’ve already mentioned the Falkland Islands/Islas Malvinas issue.
On the other side of the planet there is a dispute brewing over the Sea of Japan.
South Korea maintains that the body of water should be known as the East Sea.
Now I’m not going to wade into these murky waters by picking a side.
But if you’re a map maker, you’ve got a tough decision to make, unless you wisely decide to take a more neutral approach.
Here is how Google handles the issue currently:
And this from Bing:
Of the two approaches, Microsoft appears more tactful. I’m not sure Google’s approach is as pleasing to South Koreans.
And there is a takeaway from this issue that every global executive should always keep in mind — maps often convey cultural and geopolitical biases. Use caution when you use maps on websites and in promotional campaigns.