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Adventures in web globalization, since 2002

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Web Globalization

Starbucks in Asia: From serving expats to serving locals

September 30, 2013 by John Yunker

Starbucks currently has 19,000 locations of which 11,000 are in the US. According to this Wall Street Journal Q&A (reg. required), Howard Schultz remains optimistic about Asia: Outside the U.S., Starbucks …

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Categories China, Starbucks, Web Globalization

The next Internet revolution will not be in English

August 28, 2013 by John Yunker

Imagine if, every time you wanted to visit a website, you were expected to type in letters from a foreign language, or worse, an entirely foreign script, such as Arabic, …

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Categories Apple, China, Country Codes, Global By Design, Global navigation, IDN (Intl. Domain Name), Japan, Languages, Russia, Web Globalization

Questions to ask before entering an emerging market

August 9, 2013 by John Yunker

Here’s my latest post for client Pitney Bowes: For companies in search of global growth, emerging markets are hard to resist. But like the California gold fields of the 1850s, …

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Categories Brazil, Business globalization, China, India, Russia, Web Globalization

Pricing for good luck in Asia

July 24, 2013 by John Yunker

I’ve written an article for client Pitney Bowes on pricing strategies in Asia. Here, for example, is how the iPad mini is priced in China: All those 8s are no coincidence. Find …

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Categories Apple, Business globalization, China, Microsoft, Pitney Bowes, Retail globalization, Web Globalization

On creating your own Web Globalization Report Card

July 15, 2013 by John Yunker

I first published the Web Globalization Report Card about 10 years ago. Since then, a number of companies have developed their own internal Report Cards (and I’ve assisted with several). Adobe, in …

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Categories Adobe, Business globalization, Events, Global By Design, Global navigation, Web Globalization, Web Globalization Report Card

Taking the Great American Pastime Global

July 11, 2013 by John Yunker
MLB Japan logo

I was raised a Cardinals fan. But I don’t live in St. Louis anymore so I must follow the team virtually. Fortunately there’s the MLB mobile app. Now I can listen …

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Categories Business globalization, Country Codes, Japan, Web Globalization

Chevrolet wants a consistent global brand — hopefully a consistent website will follow

February 11, 2017June 24, 2013 by John Yunker

Interesting article in the WSJ (sub. required) about Alan Batey, the new global brand chief of Chevrolet. From the article: Mr. Batey says he wants to unify the brand’s strategy. “We used to …

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Categories BMW, Brazil, Business globalization, Chevrolet, China, Global By Design, Honda, Japan, Toyota, Web Globalization

Five tips for successful, global web surveys

May 31, 2013 by John Yunker

It seems like everyone is running a web survey these days. While I appreciate the importance of asking your website visitors what they think, too many of these surveys are …

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Categories Global navigation, Microsoft, Twitter, US Hispanic Market, Usability, Web Globalization

Cisco Systems: The Best Global Enterprise Technology Website

May 9, 2013 by John Yunker
Cisco Systems logo

We studied 12 enterprise technology websites for the 2013 Web Globalization Report Card. The Web Globalization Report Card is an annual benchmark of how effectively companies internationalize and localize their websites …

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Categories Business globalization, Cisco Systems, Web Globalization, Web Globalization Report Card

Living in a post-PC world

April 11, 2013 by John Yunker
tablet

The latest data from IDC show the sharpest decline in PC sales on record. From the release: “Although the reduction in shipments was not a surprise, the magnitude of the …

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Categories India, Mobile, Web Globalization, Web Globalization Report Card

Bienvenido: Using language negotiation to support bilingual US websites

April 10, 2013 by John Yunker
Bienvenido: Ford home page overlay

During my work for the Web Globalization Report Card I encountered a number of US-focused websites relying on language negotiation (also known as language detection) to make their Spanish-language websites …

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Categories Global navigation, Languages, Translation, US Hispanic Market, Web Globalization, Web Globalization Report Card

WhatsApp adds Thai

April 8, 2013 by John Yunker
WhatsApp logo

WhatsApp is now supporting 16 languages with the addition of Thai, shown here: I noted earlier how much I admired their global gateway. Simple and effective.  

Categories Languages, Web Globalization

Samsung: The best consumer technology website of 2013

April 4, 2013 by John Yunker

We studied 18 consumer technology websites for the 2013 Web Globalization Report Card. The Web Globalization Report Card is an annual benchmark of how effectively companies internationalize and localize their …

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Categories Business globalization, Languages, Web Globalization, Web Globalization Report Card

Apple’s China apology and the value of a flexible global template

April 1, 2013 by John Yunker

Here is the image used on Apple’s China home page to announce Tim Cook’s apology letter regarding Apple repair and warranty “misunderstandings.” Here is The Wall Street Journal take on …

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Categories Apple, China, Global By Design, Web Globalization

Free Webinar: The Leading Global Retailers (and why)

April 8, 2013April 1, 2013 by John Yunker

I hope you’ll join me on Wednesday for a free one-hour webinar (sponsored by Lionbridge). I will talk about my research on the retail industry, focusing on companies like Amazon, …

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Categories Apple, Global navigation, Languages, Retail globalization, Web Globalization
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