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The best global travel websites (and why)

Delta's global gateway

There are now more than one billion international travelers, making the travel industry a benchmark for web globalization innovation and excellence.

So I’m pleased to be presenting a free webinar — sponsored by Lionbridge — to discuss my analysis of the leaders within this exciting industry, along with lessons for all companies.

My presentation will identify globalization trends (both positive and negative) in the travel industry. This webinar is designed to help you guide your web, marketing, and mobile teams to drive positive, efficient change.

You will learn:

  • Best practices in web globalization
  • Profiles of websites including, KLM, Hertz,, and more
  • The hottest languages on the web today
  • Mobile considerations to save time & improve user experience
  • How to make the most of social & user-generated content

Even if your company is not a travel company, you will learn valuable tips and insights to help your company stay ahead of the competition.

I hope you can join me!


May 20, 2014

11am – 12pm EST

Click here to register.

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Free Webinar: The Leading Global Retailers (and why)

The Leading Global Retailers and Why

I hope you’ll join me on Wednesday for a free one-hour webinar (sponsored by Lionbridge).

I will talk about my research on the retail industry, focusing on companies like Amazon, Apple, and Best Buy. You’ll get a better understanding of just why retail is so challenging from a global perspective and how to minimize risks.

April 4, 2013
12:00 PM Eastern Standard Time | 17:00 Greenwich Mean Time

UPDATE: The call is now available for replay here.

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Free Webinar: The Best Global Travel Websites – and Why

I hope you’ll join me in a week for a free one-hour webinar (sponsored by Lionbridge).

I will talk about my research on the travel industry, focusing on how companies have taken their websites and mobile apps global. I’ll focus on languages, web architecture, navigation, and common missteps.

March 6, 2013
12:00 PM Eastern Standard Time | 17:00 Greenwich Mean Time
Click here to register

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The best global travel websites


I’m pleased to announce a new (and free) report focused on the globalization of travel websites.

From American Airlines to Kayak to Wyndham, this report highlights those websites that have the widest global reach and are the most user friendly — regardless of the user’s language or nationality.

Lionbridge sponsored the production of this report and is making the report available for free (registration required).

Lionbridge suggested the websites they wanted to see included but they did not play any role in the analysis of these sites. I’ve been studying many of these companies for years now through the Web Globalization Report Card.

Even if your company is not a member of this industry, you may find this report valuable. Included are a number of general web globalization best practices.

Furthermore, the travel industry includes a handful of companies that have really innovated in regards to the globalization of websites and mobile apps, companies like,, and Kayak.

In all, this report scores 71 companies across a seven segments, including hotels, airlines, rental cars, cruise lines, and online travel agencies. Companies include Starwood Hotels, Delta, United,, Expedia,, Avis, Sixt, among others.

You can download your copy for free by registering here.

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Free Webinar: Strategies for Choosing a Language Service Provider

Join me next week (February 24th at 9 am Eastern) for a free webinar hosted by Lionbridge.

I’ll be sharing what I’ve learned over the years as both a provider and buyer of language services.

If you’re new to the language industry, you may find yourself confused by the terminology and overwhelmed by the myriad choices in services. If so, you’re certainly not alone. I’ll demystify the terminology and will also cover:

  • What questions you should ask any prospective language partner
  • What questions you should ask yourself before looking for a language provider
  • Why sample translations don’t always work (and what you should ask for instead)

Click here to register

And for more information on finding a language services vendor, check out my book The Savvy Client’s Guide to Translation Agencies.

UPDATE: The webinar has been recorded and is available at:

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Interview: Lionbridge and IBM seek to expand “real time” translation

As readers of this blog well know, I’ve been bullish on machine translation for quite some time. Way back in 2004, I wrote:

Note to translators: I’m not implying you’ll be out of business anytime soon. But I am saying that machine translation (MT) is going to find its niche and this niche will grow exponentially. There is simply not enough translators in the world to handle the content necessary in this increasingly global economy.

Enter Lionbridge and IBM.

In March, the two companies inked a multi-year partnership in which Lionbridge would have exclusive rights to market IBM’s Real Time Translation Service (RTTS) technology.

I recently asked Lionbridge COO Satish Maripuri about the deal.

Here is the interview:

Q: It appears that Lionbridge is trying to replace the legacy term “machine translation” with Real-Time Translation. Why do you think this new term is better?

Real-Time Translation is a more accurate term for the solution. We see machine translation as a technology that enables the solution.  Real time instantaneous translation is the solution. Also, within the localization industry, Machine Translation typically refers to using productivity tools to offset the cost and time associated with translation and usually ends with a heavy post edit (PE) to get the content to publication quality. That is different than instantaneous real time translation that delivers “good-enough” translation without post edit if a customer so desires.

Q: When you talk to companies about machine translation, what types of content are they most excited about leveraging through your MT engine?

The customer excitement is remarkable. This one announcement created more in-bound interest than any announcement in our history. Organizations are most excited about translating the enterprise content that they aren’t translating today due to cost and time associated with the traditional localization process. Examples include: user generated content, research  reports, eSupport, social media, knowledge bases, website content and real time instantaneous chat/email communication.

Q: We still live in a “cost per word” translation ecosystem. Do you see real-time translation as the beginning of the end of the per-word pricing model?

Details around the new pricing model will be forthcoming, but it will follow a SaaS model subscription fee and/or seat license for certain applications. This will be different than the traditional per-word pricing model.  Time will tell whether this will lead to a change in the way organizations view all translation pricing. But for real time translation technology, SaaS-based subscription pricing is clearly the right model.

Q: In my view, Google has done more than any language provider to demonstrate that machine translation has a valuable role to play in global communications. Is there any concern at Lionbridge, that Google might open up its MT engine to companies via its Apps platform?

Google’s automated translation tool is a highly visible application.  And you are right in that it creates awareness of the opportunity for automated translation. There are applications for Google’s technology, specifically in its ability to enhance search.  Our focus is on enterprise content – which is a different application for automated translation in that it requires higher levels of quality and utility within the enterprise.

For the last five years, Lionbridge has been using and continuously developing our translation management platform — Translation Workspace. This technology combined with IBM’s real-time translation technology will allow us to customize the engine to our customer-specific domains to provide levels of quality that far surpass any freeware translation technology. This customization combined with cloud availability through Translation Workspace differentiates our tool from freeware tools and creates a  highly valuable application for the enterprise.

Q: TAUS has been critical of the Lionbridge/IBM alliance as an attempt to “lock in” users via ownership of the translation resources. TAUS has called on Lionbridge to open up your data. What is Lionbridge’s response?

Customers who use Lionbridge’s real time translation technology are not locked in to Lionbridge for any service — post edit or other traditional managed service translation. We are only providing our customers with a technology application to support real-time multilingual communication.  As such, our customers would simply license the technology to support real time translation. If they choose to post edit the result, they can use any service provider they choose.

Q: What do you estimate will be the ratio of human translated content to machine translated content in a typical company — say from today to five years from now?

As machine translation improves over time we believe it will be used more frequently, especially on dynamic user-generated content. We also believe over the next ten years we are going to see a shift from “Just in Case Translation” — just in case someone happens to read to “Just in Time Translation” — translation after someone shows interest.

In addition, we believe that over the next five to ten years, there will be more acceptance in the market for “good-enough” translation. Therefore, it would not be unreasonable to see a larger percentages of enterprise content translated using machine translation or Real-Time Translation technology.

For more information:

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Free webinar: Secrets of the Best Global Websites

I’m pleased to be speaking on a topic near and dear to my heart — the best practices of global websites.

Lionbridge is hosting the webinar and attendance is free.

The date and time is May 20th at 12:00 PM Eastern Daylight Time.

You can register online here.

And here is what you’ll get out of the call (if I do my job well):

In this comprehensive one-hour webcast, John will draw on findings from his 2010 Web Globalization Report Card and provide insights on the best global web sites, highlighting language trends, navigation tips and emerging trends. Websites profiled include Facebook, Apple, Starbucks, and more.

By attending this webinar, you will learn:

  • The hottest languages on the web today
  • Why Facebook was able to go from two to 70 languages in only two years
  • How companies such as Apple and Google benefit from global design consistency
  • How global communities can improve your localization efforts

And bring lots of questions! I hope you to see (hear) you there.