The world’s biggest shopping day is November 11th

China’s Alibaba is the creator (and exporter) of this one-day ecommerce extravaganza that takes place on 11/11.

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And despite being a one-day event the pre-promotion is in full effect.

According to brandchannel, Alibaba is intent to set new records this year by expanding beyond China’s border. Its long-term goal is two billion shoppers, so they have no choice but to look outside mainland China. This year they’ve recruited Katy Perry as their spokesperson.

tmall_2016

Amazon recently launched Prime in China. But Amazon is just a blip compared to Alibaba.

Costco has been a partner for several years and apparently did 3.5 million in sales two years ago. Here is their Tmall home page. Costco does not even have a localized website for China — just a Tmall site, which is effectively the same thing when it comes to China. The benefit of a Tmall site is that you’re hosted within the country, bypassing the great firewall. And you get built-in marketing and support from Alibaba.

Now, will Singles Day take off in the US?

When it comes to ecommerce, I’d say anything is possible. We Americans love any opportunity to shop. And perhaps with the growing backlash against Black Friday, this will one day become the next big shopping day.

Tiffany: The best luxury website of 2016

This year, we benchmarked the following seven luxury websites for the 2016 Web Globalization Report Card:

  • Burberry
  • Cartier
  • Gucci
  • Hermès
  • Louis Vuitton
  • Ralph Lauren
  • Tiffany

Out of these websites Tiffany emerged on top, largely because of its investment in global ecommerce.

Most luxury brands have been late to embrace ecommerce and, even now, have a long ways to go in terms of web localization and usability.

These websites average only 10 languages, which is a major reason why they lag most other global websites. And global navigation is also a problem for most websites, as is support for mobile devices.

But Tiffany is the leader in this category in global navigation. Tiffany uses geolocation to ensure that you are directed to your localized website, assuming it’s available. It displays the following overlay to first-time visitors:

tiffany_geo

Here is the same overlay, localized for German website visitors to the same .com domain:

tiffany_geo_de

This may seem like a minor detail, but it makes a significant impact to customer experience and ultimate conversion.

Tiffany also supports a mobile-friendly website design, though the gateway is poorly located in the footer. Burberry also buries its global gateway link in the footer, as shown here on the German home page:

burberry_2016

For users who don’t speak German, this gateway link is not going to be easy to find. A globe icon would greatly improve usability — something that fashion brands have yet to implement.

In terms of global reach, Tiffany is tied for number one in languages with Hermès. But fashion brands still are not even halfway to reaching the baseline for “global” websites. As shown here, the average number of languages supported by the leading global brands is now 30:

Average number of languages supported by leading global websites: 2016 Web Globalization Report Card
Average number of languages supported by leading global websites: 2016 Web Globalization Report Card

As luxury brands embrace ecommerce, they must also embrace fundamental global usability practices, such as user friendly global gateways, support for country codes, fast-loading mobile websites, and depth of localized content.

2016 Report Card

Are you celebrating India’s festival season? Amazon sure is

Amazon Great Indian Festival

Flipkart has long been the dominant ecommerce retailer in India, but Amazon is no longer content to remain in second place.

Amazon launched its Great Indian Festival promotion this week with free prizes including a number of cars, even a free home.

Just a day in, Amazon claims record sales and one billion hits, which doesn’t really mean anything, but sounds impressive.

Retailers have awakened to the importance of local holidays around the world. Just as retailers outside of China have discovered China’s immensely popular Singles Day, they can’t ignore fall festival season in India.

And this holiday isn’t just about retailers, but any global company. Like Chevrolet, which is offering a free gold coin for purchases during festival season:

Chevrolet India

 

 

 

The top 25 global websites of 2016

Web Globalization Report Card 2016

 

I’m pleased to announce the publication of the 2016 Web Globalization Report Card and, with it, the top 25 websites:

  1. Google
  2. Facebook
  3. Wikipedia
  4. Hotels.com
  5. NIVEA
  6. Booking.com
  7. Nestlé
  8. Pampers
  9. Adobe
  10. Intel
  11. Twitter
  12. Microsoft
  13. American Express
  14. BMW
  15. 3M
  16. Hitachi
  17. Starbucks
  18. Nike
  19. Samsung
  20. Cisco Systems
  21. Nikon
  22. TNT
  23. Philips
  24. Autodesk
  25. ABB

It’s hard to believe that this is the twelfth edition of the Report Card. Over the past decade I’ve seen the average number of languages supported by global brands increase from just 10 languages to 30 languages today.

And, of course, the top 25 websites go well beyond 30 language. Google supports  90 languages via Google Translate and 75 languages on YouTube. And Facebook stands at 88 languages.

But it’s not just languages that make a website succeed globally. Companies need to support fast-loading mobile websites, locally relevant content, and user-friendly navigation.

Notable highlights among the top 25:

  • Wikipedia is far and away the language leader, with content in more than 270 languages. The company also now supports a mobile-friendly layout that is considerably lighter (in kilobytes) than most Fortune 100 mobile websites.
  • NIVEA provides an excellent example of a company that localizes its models for local websites — one of the few companies to do so.
  • Nike made this top 25 list for the first time, having added languages and improved global consistency and navigation.
  • As a group, the top 25 websites support an average of 52 languages.

For 2016, we studied 150 websites across 15 industry categories — and more than 80% of the Interbrand Best Global Brands. Websites were graded according to languages supported, global navigation, global and mobile website architecture, and localization.

Congratulations to the top 25 websites!

No Ordinary Disruption: It’s time to reset intuitions

Screen Shot 2015-05-25 at 5.54.29 PM

I was given a review copy of No Ordinary Disruption: The Four Global Forces Breaking All the Trends, which I read over the weekend. The authors are Richard Dobbs, James Manyika, and Jonathan Woetzel — all directors at the McKinsey Global Institute.

Readers of this blog are not going to be surprised by some of the disruptions highlighted by this book, namely the enormous impact that emerging economies are having on global brands (and future global brands). In fact, I doubt readers will find any of these four disruptive forces to be unique.

But what’s unique is how the book ties these four major forces together in a book that’s packed with insights and anecdotes while remaining free of management-speak.

First, here are the four disruptive forces:

  1. The age of urbanization, creating massive new cities in emerging economies. By 2025, 48 of the largest 200 cities will be in China. This is resulting in a shift in the earth’s economic “center of gravity” back towards Asia. The center of gravity used to be centered over India and China and now it’s headed back again.
  2. Accelerating technological change. It used to take a very long time for a technology to reach “scale” — but now, driven in large part by mobile penetration of smartphones, an application can go from one to 500 million users in less than a year.
  3. Aging populations, placing a greater economic burden on fewer workers. China is a lot like the US in facing a future with fewer workers relative to the number of elderly.
  4. Greater (and more complex) interconnectedness. We’re all more tightly connected than ever before, which is nice if you want to sell your product anywhere in the world, but uncomfortable when you realize anyone else in the world is now a potential competitor.

Don’t expect this book to give you any concrete secrets about how to successfully navigate these forces — the authors rightfully point out that there are just too many variables at play to know exactly what this future world will look like.

What this book excels at is quickly summarizing these forces and the challenges they pose to businesses and policy makers. And using real-world examples to illustrate these forces.

I enjoyed the many visuals included in the book, such as this one, illustrating this shifting of the economic center of gravity:

ScreenHunter_01-Dec.-18-12.15

From a web globalization perspective, a few parts of the book jumped out at me, such as:

  • China’s ecommerce market is now the world’s largest. But this is just one country — globally, well more than a billion people will be joining the “consumer class” over the next decade. And they won’t be based in developed markets.
  • The rise of emerging-market competitors are going to keep legacy multinationals on their toes. I would place Xiaomi in this group — a fast-moving Chinese company with global ambitions.
  • When going global, you should focus on cities and urban centers, not regions or countries. I found this point to be among the most important takeaways for those managing web and product localization. If you consider just how complicated it is to market a product across the United States, with all the many ethnic groups, economic classes, geographic regions, age groups, etc. it’s only logical that you need to think similarly about other countries.

The authors want this book to help you “reset your intuitions” about the world as you know it. For instance, we can’t think of China as a country with two large cities. It’s a country with numerous cities that rival many European countries in population. And we need to be on the lookout for opportunities (and threats) in countries that we may have overlooked in years past. There are a number of African countries, for example, that Chinese companies are now heavily invested in. And companies are learning that products and distribution strategies that succeed in emerging economies often have little in common with what works in more developed economies. These lessons are important to learn earlier than later!

Perhaps the most important message the authors deliver is one of staying curious and adaptable.

These are traits that make successful managers of global websites. After all, we can’t know what’s around the corner with any degree of certainty. But by keeping a curious and open mind you will be prepared to ride these waves as they come along.