Microsoft: The best global consumer technology website of 2017

For the 2017 Web Globalization Report Card, I benchmarked the following consumer-oriented technology websites:

  • Adobe
  • Apple
  • Canon
  • Dell
  • HP
  • HTC
  • Lenovo
  • LG
  • Microsoft
  • Nikon
  • Panasonic
  • Samsung
  • Sony
  • Toshiba
  • Xiaomi

Microsoft and Adobe tied this year for the top spot, with Microsoft winning out based on languages supported. Both companies, along with Nikon, made the top 25 list of best global websites. At 43 languages (not including US English), Microsoft leads this category. The web design remains globally consistent; shown below is the home page for Germany:

Microsoft is a conglomerate of loosely related brands, which presents website architecture challenges. That is, how do you support the brand while still letting visitors know that this brand is part of the Microsoft ecosystem?
The following two-level navigation architecture is a clean and lightweight solution, and one that would work well with most companies that support many different brands, while still keeping those brands unified under the parent brand. Shown below are the headers for Surface, Office, and Windows:

The Microsoft global gateway is universal, which means each country/region link is properly displayed in the native language. This gateway is modified for each brand, such as Surface, shown here:

One needed improvement: Promote the global gateway link from the footer into the header (and replace this globe icon with a more generic globe icon):

Adobe
Adobe held steady at 34 languages over the past year.  Adobe continues to support a globally consistent template that is also mobile friendly. Adobe makes excellent use of geolocation to gently alert visitors to the availability of localized websites. Shown here, a French visitor to www.adobe.com is notified that the French website is available, but is also allowed to continue on to the .com site.

This strategy is wise because it leaves users in control; after all, many visitors may indeed want to remain on the .com site, so it’s important to honor that intention.

What about Apple?
Apple made a small but significant addition to its language portfolio last year: Arabic. The website now supports 34 languages, though I believe it should support a great many more, such as Hebrew, Serbian, and Slovenian. Below is the new Arabic-language site for United Arab Emirates:

Apple tweaked its design last week but still, unfortunately, left the global gateway buried in the footer.

More unfortunate, the gateway menu continues to rely on flags.

I’ve been pushing for a number of years to convince Apple to migrate away from using flags. You can read why here. Hopefully we’ll see some movement on this soon.

To learn more about best practices in web globalization, check out the 2017 Report Card.
PS: All purchasers of the Report Card receive signed copies of Think Outside the Country, among other goodies!

India: Growing like crazy and craving local-language content

Mary Meeker of Kleiner Perkins released her 2017 Internet Trends report today — the mother of all PowerPoint decks. I last commented on the 2014 deck.

A few slides jumped out at me this year — as part of her in-depth focus on India — noting that 46% of India’s Internet users primarily consume local-language content.

This number if higher than I would have guessed and underscores a point I’ve been making for several years now —  the days of assuming you can succeed in India supporting only English are coming to a close.

Google and Facebook got the memo quite some time ago and now support a significant number of India’s 29 official languages. But the question is: When with the rest of the global brands get the memo?

After all, India is now the fastest-growing large market and with plenty of room to grow.

 

According to the 2017 Web Globalization Report Card, just 6% of the world’s leading brands support Hindi, which is the most popular of the Indic languages.  Close behind are Urdu and Tamil.

Amazon is investing heavily in this market, no doubt trying to avoid the many missteps it made trying (and largely failing) to dominate China’s ecommerce market. Did you know that last fall Amazon celebrated India’s Festival of Lights?

India added more than 100 million web users in 2016, more than any other country.

If you have time, check out the full deck. Yes, there are more than 300 slides, but they’re a quick read and I guarantee you’ll learn something. I sure did!

PS: I’ve included a section on India in my new book Think Outside the Country.

Languages are a means to an end, a journey as well as a destination

I recently wrote an op-ed for the Seattle Times about the importance and value of thinking globally. Here’s an excerpt:

Consider Starbucks. In 2003, this aspiring global company supported a mere three languages. Today, it supports 25, which may sound like a lot until you compare it to many other global brands. Among the leading global brands, the average number of languages supported is 31, a new high based on my years of research. And then there are those companies that left 30 languages behind years ago — like Facebook, which supports more than 90 languages, and Google, which supports more than a hundred.

This degree of language growth isn’t just a tech phenomenon. John Deere supports 31 languages, Ford supports 42, and even Jack Daniels is fluent in 22 languages.

So while the U.S. leaders are speaking the rhetoric of isolationism, American companies of all sizes are speaking a different language — in fact, a lot of languages.

And here’s the full article.